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Self-catering accommodation & Star Ratings
When choosing a serviced apartment or self-catering holiday accommodation, look for the Quality Rose,
the mark of England's official, nationwide quality assessment scheme.
All the national assessing bodies (VisitBritain*, VisitScotland and Visit Wales) now assess to the same
criteria and award one to five stars. The star ratings reflect the overall quality of the experience.
Our scheme covers a range of accommodation and we assess more than 10,000 selfcatering
properties every year.
All accommodation must be self-contained and have kitchen facilities.
Our Enjoy England team of professional assessors visit each property every year. They spend time at
each establishment checking all the facilities and award a quality score for every aspect, including the layout
and design of the accommodation, the comfort of the beds, the quality of the bathrooms, the range and quality
of the kitchen equipment and most importantly the cleanliness.
Places that 'go the extra mile' to make your stay a special one will be awarded a higher star rating.
Higher star-rated accommodation tends to have more spacious bedrooms and bathrooms, high spec
appliances, including TV and audio equipment, and high quality tableware and bed linen.
At five star locations, you can really expect luxurious surroundings!
All self-catering accommodation and apartments awarded star ratings will meet minimum standards-
you can be confident that you will find:
• Clear and unambiguous information prior to booking on all
aspects of the accommodation including location, facilities,
prices, deposits and policies on smoking, children and cancellations
• No shared facilities except a laundry room in multi-unit sites
• The establishment meets all statutory obligations including public liability cover
• Clear information on procedures in case of emergency –who to contact etc